Our Services

Housing – Stay provides housing and support services to homeless and vulnerable people in the area.  We recognise that housing someone only solves part of the problem and that support plays a very large part in someone’s journey to successful independent living.

Support – Stay is a founder member of the Thrive Partnership, which was established in 2013 to provide a local response to the provision of support services in Telford and Wrekin. Thrive provides a generic floating support service in Telford and Wrekin by way of responsive and planned service across all client groups.

For more information on Thrive visit the website:  www.inspire2thrive.co.uk

Homeless Outreach Service – Stay also operates a Homeless Outreach Service for anyone homeless or at risk of becoming homeless.

Stay Mindful – Stay & Telford MIND were awarded funding from the National Lottery to provide support for the clients of Stay to access an in house counselling and support service.


Stay Support

What is Stay Support?

Stay support is tailored to individual needs and can provide help with:

  • Accessing appropriate housing solutions
  • Defining a persons own needs and personal aspirations in relation to their chosen accommodation
  • Tenancy & Licence Agreement Awareness
  • Maintaining a tenancy and helping avoid eviction
  • Developing skills to manage money, household finances, budgets and minimise debts
  • Developing the skills and confidence needed to live fulfilling and independent lives
  • Engaging in meaningful activities and social lives
  • Education, training, work placements and apprenticeships
  • Accessing a wide range of other services

What type of support will I get?

  • Our assessment will identify the level of support a person may require
  • Support is usually offered on a weekly basis either face-to-face or in a group
  • We operate a flexible approach according to the individual.

How will the support be delivered?

Our clients will be fully involved in all stages from the planning to the delivery of a flexible Tailored Support Plan to achieve their aspirations.

Person-Centred Support

Stay’s approach to person-centred support is based on the 8 Step Model that we previously trialled in one of our young families schemes as part of the Movisie cross-European research into homelessness. Initially developed by Petra Van Leewuen, working with young homeless people in the Netherlands, the model provides a model of support that focuses on aspirations and the achievement of goals towards achieving those aspirations.

What do we mean by Person-centred?

  • It is……..embracing the principles of independence, choice, inclusion, equality and empowerment
  • It is……..treating people with respect and dignity and supporting them in overcoming barriers to inclusion
  • It is……..tailoring support to the religious, cultural and ethnic needs of the individual
  • It is……..focusing on positive outcomes and the well-being of people and works proactively to include the most disadvantaged groups

‘………by ‘person-centred’ I mean we have to move away from mass-produced services. Services that too often created a culture of dependency and move towards a future that seeks to develop the potential that is in every single individual.’

(Ladyman, 2004)

‘Person-centred planning is based on learning through shared action, about finding creative solutions rather than fitting people into boxes and about working together over time to create change in the person’s life, in the community and in organisations.’

(Sanderson 2000)

How Stay supports people

Fundamental to the success of a person-centred approach is the right culture. Stay embeds a culture that re-aligns power relations in the direction of the clients by:

  • Seeing the person first, not the diagnostic labels
  • Actively searching for a person’s gifts and capabilities in the context of community life
  • Strengthening the voice of the person, and those who know the person best in accounting for their history, evaluating their present conditions in terms of valued experiences and defining desirable changes in life
  • Looking at individual learning styles as part of a thorough needs assessment, and developing the support plan through journals, maps, pictures and charts
  • Using ordinary language and images, rather than professional jargon
  • Regularly reviewing and evaluating the young person’s progress with them

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