Homeless Outreach and Emergency Accommodation

If you find yourself homeless and in need of urgent assistance in Telford and Wrekin, there are a number of ways to get help.

Stay introduced the Homeless Outreach Co-ordinator as an outreach service to promptly assist people finding themselves homeless, into services offering accommodation and support and to help those at risk of becoming homeless by providing advice and exploring preventative measures.

The co-ordinator will make contact, assess each individual’s needs and assist in finding both short and long term solutions to meeting those needs.

Call 07772 890017

Stay’s Homeless Outreach Service has helped hundreds of homeless and vulnerable individuals and families.

The Outreach Service has become the first point of call for vulnerable and homeless people which has resulted in the reduction of rough sleepers in Telford and has also prevented a number of individuals becoming homeless.

The service works outside of office hours and includes detached street work to actively seek out individuals who are rough sleeping. The Homeless Outreach Service has helped a wide range of people in need over many years; the youngest being only 16, and the oldest 67.

The outreach workers assess individual needs and address these by providing direct help, or referral for various types of services or joint working with other organisations.

Stay’s Outreach Workers work closely with an individual to assess their needs which considers the following:

  • preventing people sleeping rough
  • reducing antisocial behaviour on the streets and preventing crime
  • reducing the risk of drugs & alcohol misuse
  • reducing the risk of domestic abuse
  • reducing the risk of re-offending
  • supporting physical and mental health
  • the need for emergency provisions such as food, water, clothing, tents etc

You can contact Telford and Wrekin Council Housing Solutions team on 01952 381925 (outside Office hours Maninplace can be contacted on 01952 248248)

There are also a number of other support services

Telford and Wrekin Council

The Council has a statutory duty to:

  • Provide advice and guidance to all
  • Prevent homelessness where possible
  • Provide help to homeless households (including the provision of temporary accommodation) who are in the following priority need categories:
    • If you have dependent children who live (or might reasonably be expected to live) with you.
    • If you are pregnant
    • If you are vulnerable as a result of:
      • old age
      • mental illness
      • physical disability
      • having served a custodial sentence
      • having been a member of the armed forces
  • If you are aged 16 or 17
  • If you are under 21 having been looked after, fostered or accommodated between the ages of 16 and 18
  • If you are over 21 and vulnerable as a result of having been looked after, accommodated or fostered
  • If you are 18-20 and vulnerable, having been looked after by Social Care.
  • If you are fleeing domestic abuse from an associate/perpetrator

You can contact Telford and Wrekin Council Housing Solutions team on 01952 381925 (outside Office hours Maninplace can be contacted on 01952 248248)

Other Voluntary Organisations

Stay also works in partnership with other charities in Telford to respond quickly and efficiently when somebody finds themselves homeless.


KiPManinplace provides a first response service to homeless people at their walk-in and appointment based drop-in centre in Wellington. This includes support to access emergency accommodation, tenancy support, signposting and information. KiP@Maninplace works with all age ranges from 18 upwards.

You can contact KiP@Maninplace through their general enquiries line on 01952 248248 (option 1), or non-urgent enquiries via email: kip@maninplace.org.uk

A 24/7 Rough Sleepers help line is available by calling 01952 248248 (option 1).

Maninplace Estate Community Interest Company

Maninplace operates an emergency, temporary, and long-term accommodation provision to support homeless people over the ages of 18. The Glen Guest House offers access to emergency accommodation on a night-by-night basis for vulnerable people in urgent need and to prevent rough sleeping.

Access to housing with Maninplace for homeless people (including The Glen Guest House) can be made through their general enquiries line: 01952 248248 (option 1).

For general advice on your housing situation, you can contact:
  • Shelter – national housing advice line on 0808 800 4444
  • Streetlink (National Rough Sleepers helpline) – 0300 500 0914